APPOINTMENTS
Please arrive at the shop five minutes prior to your appointment to allow time for checking in.
We do try to keep to time. If you are late, we may not be able to provide the full treatment that you are booked for because our treatments cannot be rushed, but you will still be charged for the full appointment.
If treatment is refused due to a late arrival, we reserve the right to charge a cancellation fee of 50% of the treatment cost.
CANCELLATION POLICY
Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, by buying Products or Treatments you agree to comply with and be bound by our cancellation policy.
If you fail to attend an appointment without providing at least 24 hours prior notice, we reserve the right to charge you 50% of the treatment cost.
REFUND POLICY
Generally, refunds will not be provided for Products or Treatments purchased from us. We will provide refunds of Products and Treatments sold to you where we are required to do so by Australian Consumer Law, including:
- for any Products or Treatments purchased which we are unable to provide to you; and
- Treatments and Products are not transferrable to other individuals, treatment areas or clinics. Proof of purchase must be provided. Refunds are not applicable for change of mind.
If you are meet our refund policy, we will issue full refund to you, except Stripe’s Fee. (Refunds take 5-10 days to appear on a customer’s statement. Stripe’s fees for the original payment won’t be returned, but there are no additional fees for the refund.)
https://docs.stripe.com/refunds
See here for full Terms and Conditions.